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Cal­cu­la­torpre­lim­i­nary cal­cu­la­tion

Cancel an online pur­chase

Online purchase withdrawal deadline calculator

Ordered a product from a Kyiv online store or a service online? Iden­ti­fy the event that starts the time limit and whether the seller prop­er­ly con­firmed the in­for­ma­tion. The cal­cu­la­tor dis­tin­guish­es a dis­tance con­tract from an or­di­nary in-store pur­chase and shows an es­ti­mat­ed date for no­ti­fy­ing the seller of with­draw­al.

Legal workflow with calculations and documents
Current
Sep­tem­ber 30, 2026
Format
Online
Value
0 ₴
Online tool

Check the deadline for notifying the seller

Select the sce­nario doc­u­ment­ed by the ev­i­dence. The date an order was placed is not, by itself, a uni­ver­sal start date.

What did you buy remotely?
How did the seller confirm the information?

Enter the actual event date shown in the doc­u­ments, not the date the order button was clicked.

Have the Article 13 exceptions been checked for this specific contract?

Preliminary refusal calendar

Separate review requiredAutomatically determining the date is unsafe

Without check­ing ex­cep­tions, a 14- or 90-day date may be mis­lead­ing.

Send the timeline to a lawyer

What exactly this time limit means

Article 13 of current Law No. 1023-XII governs a con­sumer’s right to with­draw from a dis­tance con­tract by no­ti­fy­ing the seller. The normal con­fir­ma­tion period is 14 days; de­fec­tive con­fir­ma­tion may open a 90-day period. Cor­rect­ing the defects during that period starts a sep­a­rate 14-day period.

For a phys­i­cal product, check receipt or first de­liv­ery; for a service, check con­fir­ma­tion of the in­for­ma­tion; and for a sep­a­rate telecom­mu­ni­ca­tions service, check the con­tract date. Actual notice and its proof matter more than the date shown in the service account.

This branch differs from ex­chang­ing goods of proper quality in an or­di­nary store under Article 9. Product defects, how the item is re­turned, and mutual set­tle­ments require a sep­a­rate as­sess­ment.

Methodology

Calculation methodology

Cal­en­dar method­ol­o­gy

  1. We de­ter­mine whether the con­tract is a dis­tance con­tract and whether an obvious statu­to­ry ex­cep­tion applies.
  2. We match the type of pur­chase to the doc­u­ment­ed trig­ger­ing event.
  3. Select the branch for proper, de­fec­tive or cor­rect­ed con­fir­ma­tion; without con­fir­ma­tion, stop the au­to­mat­ic cal­cu­la­tion.
  4. Add 14 or 90 cal­en­dar days; show when the period starts and the un­ad­just­ed final date.
Example

Example for Kyiv

The buyer in Kyiv re­ceived a de­liv­ered product from a capital-city mar­ket­place on Sep­tem­ber 5, 2026. The seller prop­er­ly con­firmed the in­for­ma­tion, and the product is not an ex­cep­tion.

  • Tan­gi­ble goods; receipt date — Sep­tem­ber 5, 2026.
  • Proper con­fir­ma­tion and no ap­plic­a­ble ex­cep­tion.

First day is 6 Sep­tem­ber; the un­ad­just­ed 14th day is 19 Sep­tem­ber 2026.

Before sending the notice, check the ac­knowl­edg­ment, subject of the con­tract, and dated proof that the refusal was sent.

Documents

What to keep

  • An order, agree­ment, or elec­tron­ic receipt showing the seller and product details.
  • Seller’s con­fir­ma­tion of the in­for­ma­tion, all ver­sions, and dates re­ceived.
  • A de­liv­ery note or goods issue report, and details of the first de­liv­ery if there were several.
  • Text of the with­draw­al notice and dated proof of sending, and, if avail­able, de­liv­ery to the seller.
  • Photos of the product and its com­plete­ness, and return doc­u­ments if the item has already been handed over.

Official sources

Prepared
The method­ol­o­gy was pre­pared by the website ed­i­to­r­i­al team under Article 13 of the Law of Ukraine on Con­sumer Pro­tec­tion and Ar­ti­cles 253–255 of the Civil Code of Ukraine.
Checked
Cal­en­dar logic and scope of ap­pli­ca­tion re­viewed by a lawyer without pub­lish­ing per­son­al data.
Important
The tool pro­vides a pre­lim­i­nary result and does not replace analy­sis of the seller’s con­fir­ma­tion, the type of goods or ser­vices, and proof of notice.

Current as of . The cal­cu­la­tion is pre­lim­i­nary and depends on the doc­u­ments and cir­cum­stances.

Frequently asked questions

Frequently asked questions

From what date should the period for goods be counted?

From the doc­u­ment­ed event under Article 13: receipt of the goods or first de­liv­ery and proper con­fir­ma­tion of the in­for­ma­tion. Do not sub­sti­tute the order date.

Can the 90-day period always be used if the seller sent nothing?

No. The 90-day branch relates to de­fec­tive con­fir­ma­tion. If no con­fir­ma­tion is avail­able, the ma­te­ri­als must be an­a­lyzed and Article 13 applied to the spe­cif­ic facts.

What does corrected confirmation change?

If the seller fixes the defects within 90 days, a new 14-day period begins from the con­firmed cor­rec­tion date.

Can returning the goods itself prove rejection?

Yes, Article 13 allows the return of a phys­i­cal product to ev­i­dence with­draw­al from the con­tract. Keep the date and proof of return; a sep­a­rate clear notice to the seller reduces the risk of a dispute about the intent ex­pressed.

Does the calculator work for purchases in an ordinary store?

No. Ex­changes of goods of proper quality in a regular store are checked sep­a­rate­ly under Article 9 and the ded­i­cat­ed cal­cu­la­tor.

Related tools
Exchange goods within 14 days14-day calculator for exchanging or returning goodsShows: the unadjusted 14th calendar day and the available demand route.Limitation periodLimitation period calculatorShows: the estimated final day of the 3-year limitation period.
Related publications
Practical guideHow to cancel an online purchase and notify the sellerA step-by-step guide to withdrawing from a distance contract: the correct date, seller confirmation, exceptions, notice wording, and evidence.Practical guideHow to exchange or return goods of proper quality within 14 daysLearn about the 14-day period, conditions for exchanging goods of proper quality, exceptions, documents and how to make a written request to the seller.

Free initial con­sul­ta­tion

Does the seller dispute the date or basis of the refusal?

A lawyer in Kyiv can compare the seller’s notice, de­liv­ery in Kyiv Region, ex­cep­tions and proof of the demand before taking further steps.

  • the cal­cu­la­tor result can serve as a ref­er­ence for a con­ver­sa­tion
  • doc­u­ments, dead­lines, or con­tract terms may change the con­clu­sion
  • briefly de­scribe the cir­cum­stances in the form if needed